Pro Progressio 2025 Annual Report Released

Pro Progressio has released its Annual Report 2025, offering a comprehensive analysis of the global Business Services (BSS) market. The publication summarizes the key developments that shaped the sector over the past year and outlines the trends expected to influence its further evolution in 2026.

Poland and the world: a shifting balance in business services

This year’s report combines a review of Pro Progressio’s 2025 activities with an assessment of market conditions and the trends that, in our view, may play an important role in 2026. The publication presents a picture of the business services market in Poland and globally, showing how the balance of power is changing between regions and which factors are increasingly driving location decisions for outsourcing operations and shared service centers.

Nearshoring, AI and consolidation: trends accelerating change

Our report highlight the growing importance of nearshoring, the evolution of global service delivery models, and transformation processes driven by automation and artificial intelligence. It also points to structural changes underway across the industry, which may lead to market realignment and a greater role for consolidation in selected service segments.

Poland’s perspective: a mature market facing new challenges

A separate section of the report focuses on the Polish BSS market, its maturity, stabilization, and the challenges facing companies operating in the sector, both operationally and strategically.

Sector leaders: companies, people and locations

As in previous years, the Pro Progressio Annual Report also includes a ranking of industry leaders – individuals, organizations and locations distinguished by their activity and influence on the development of the modern business services sector. The publication features sections such as Business Tigers, Business Services Leaders and Business Locations.

The Pro Progressio Annual Report is aimed at readers seeking a better understanding of the direction of change in the global and local business services sector, as well as its potential impact on strategic decisions in the months ahead.

The publication is available for free download on Arena, Pro Progressio’s knowledge platform: arena.proprogressio.pl/